Terms of Service

Welcome to Robolaunch. These Terms of Service ("Terms") govern your access to and use of all Robolaunch services, including our website, cloud platform, APIs, and related tools (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.

If you are using our Services on behalf of an organization, you are agreeing to these Terms for that organization and confirming that you have the authority to bind that organization to these Terms.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements.

2. User Accounts

To access certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information and to keep your login credentials confidential. You are responsible for all activity that occurs under your account.

3. Acceptable Use

You agree not to use the Services for any purpose that is unlawful or prohibited by these Terms, including but not limited to:

• Engaging in illegal activity, including use or distribution of harmful content
• Unauthorized access, use, or disruption of other users' environments
• Uploading or distributing viruses, malware, or harmful code
• Abusing compute or storage resources in a way that negatively affects others
• Mining cryptocurrency unless explicitly permitted

Robolaunch reserves the right to suspend or terminate accounts that engage in abuse or violate these terms.

4. Service Availability and Modifications

We strive to maintain high availability and performance. However, we do not guarantee uninterrupted service and reserve the right to update, suspend, or discontinue Services at any time, with or without notice.

5. Usage Limits and Fair Use

Robolaunch may implement usage thresholds or quotas (e.g., compute hours, storage, bandwidth) to ensure fair access to resources. Excessive or abusive usage may result in throttling, suspension, or additional charges.

6. Payments and Billing

If you subscribe to paid Services, you agree to pay all applicable fees as described in our pricing documentation. All payments are due in accordance with the billing terms in effect at the time a fee becomes payable. Robolaunch may suspend or terminate your access for non-payment.

7. Delivery and Refund Policy

All Robolaunch services are digital and accessible via the user account interface on robolaunch.cloud. No physical products are shipped.

7.1 Delivery:
Upon successful payment, purchased services (such as cloud environments, tools, and compute resources) are provisioned automatically or within a short configuration period, depending on the product.

7.2 Refunds:
Robolaunch offers refunds only in the following circumstances:

• Duplicate charges or erroneous transactions
• Service access failure due to system error
• Refunds approved by our support team upon review

To request a refund, users must email info@robolaunch.io within 14 days of the original purchase. Refunds are not available for used services or completed compute usage unless required by applicable consumer law.

8. Distance Sales Agreement

This section is provided in accordance with the Turkish Law on the Protection of Consumers No. 6502 and the Distance Contracts Regulation (Official Gazette No. 29188, dated 27.11.2014), and applies specifically to consumers in Türkiye purchasing via iyzico or other local payment methods.

8.1 Service Provider Information:
Company: KAE Systems Bilişim ve Telekomünikasyon A.Ş.
Address: [Insert official HQ address]
MERSIS No: [Insert MERSIS number]
Email: info@robolaunch.io
Website: www.robolaunch.cloud

8.2Subject of the Agreement:
This agreement governs remote sales of digital services offered through robolaunch.cloud, including but not limited to GPU compute, AI development tools, and robotics simulation infrastructure.

8.3 Nature of Service and Delivery:
All services are digital. Upon payment, users gain access to their environments through their account. There is no physical delivery.

8.4 Right of Withdrawal:
According to Article 15 of the Distance Contracts Regulation, consumers do not have the right to withdraw from contracts related to digital services that are instantly delivered or begin immediately after purchase. By completing a transaction, the user acknowledges and agrees to this exception.

8.5 Pricing and Payment:
Prices are displayed in the relevant currency and may include applicable taxes. Payment can be made via credit/debit cards or iyzico-supported methods.

8.6 Refund Terms:
Refunds may be considered in cases of:

• Duplicate charges
• Technical failure to access the service
• Errors reviewed and approved by the Robolaunch support team

8.7 Dispute Resolution:
Consumers in Türkiye may apply to their local Consumer Arbitration Committee or Consumer Courts in the event of a dispute.

8.8 Language and Validity:
This agreement is written in English. A Turkish version can be provided upon request. In case of a dispute, the Turkish version shall prevail for users in Türkiye.

9. Intellectual Property

All intellectual property in the Services, including software, design, trademarks, and content, is owned by Robolaunch or its licensors. You may not copy, modify, distribute, or reverse-engineer any part of the Services without express permission.

10. Data and Privacy

By using our Services, you agree to the collection and use of your information as described in our Privacy Policy. You retain ownership of your data. We implement commercially reasonable security measures to protect your data but cannot guarantee complete security.

11. Third-Party Services

Our platform may integrate with third-party tools or services. Your use of those services is governed by their own terms and policies. Robolaunch is not responsible for any issues arising from third-party services.

12. Termination

You may stop using our Services at any time. Robolaunch reserves the right to suspend or terminate your account or access to the Services at its discretion, particularly in cases of policy violations, abuse, or legal compliance.

13. Disclaimer of Warranties

The Services are provided "as is" and "as available." Robolaunch makes no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the maximum extent permitted by law, Robolaunch shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising out of your use of the Services.

15. Indemnification

You agree to indemnify and hold harmless Robolaunch, its affiliates, officers, and employees from any claims, damages, or liabilities arising out of your use of the Services, your violation of these Terms, or your violation of any third-party rights.

16. Changes to Terms

We may update these Terms from time to time. Changes will be effective upon posting on our website. Your continued use of the Services after changes become effective constitutes your acceptance of the updated Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey. Any legal disputes will be resolved in the courts of that jurisdiction.

18. Contact Us

For questions regarding these Terms, please contact us at: